Privacy Policy

1. Information We Collect

We collect personal information that you provide to us directly. This includes information you submit when you create an account, customize a product, make a purchase, or contact customer support:

• Contact details: Name, email address, phone number, shipping and billing address.
• Order customization data: Text engraving inputs and uploaded image files you submit to personalize products.
• Payment details: Transaction history and metadata. (Note: We do not store card credentials; transactions are processed securely via encrypted third-party payment gateways).

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our e-commerce platform.
• Improve, personalize, and expand our product selections.
• Process transactions, manage orders, and deliver custom personalized gifts.
• Communicate with you regarding order statuses, updates, and customer support.
• Prevent fraud and maintain platform security.

3. Media Content & Uploads

For personalized orders requiring images, the files you upload are stored securely. These images are strictly used for the execution of manufacturing your customized orders and are deleted or archived safely according to standard data retention schedules once processing is complete.

4. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share information with trusted third-party service providers (like shipping couriers and payment processors) solely to complete your order deliveries and transactions.

5. Security

The security of your personal information is important to us. We employ standard technical and administrative security measures (such as SSL encryption) to protect your personal data from unauthorized access or alteration.

6. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@memoryhouse.com.