Return Policy

1. Personalized Products

Due to the custom nature of our products, we do not accept returns on personalized or custom-made items unless they are defective, damaged in transit, or incorrect.

Because these products are specifically engineered with your uploaded images and texts, they cannot be resold or reused. We highly advise double-checking all customization details prior to checking out.

2. Non-Personalized Products

For standard, non-personalized gifts (if any), returns are accepted within 7 days of delivery.

• The item must be unused, in the same condition that you received it, and in its original packaging.
• Shipping costs for returning non-defective items are the responsibility of the customer.

3. Damaged or Defective Items

If your order arrives damaged or contains a mistake made by us:

• Contact us within 48 hours of receiving the delivery.
• Provide clear photos of the damaged product and box packaging.
• We will ship out a free replacement product immediately without requiring you to mail back the damaged item.

4. Return Process

To submit a return inquiry, please contact our support desk at support@memoryhouse.com with your Order ID and images of the product.