Shipping Policy

1. Production & Processing Time

Because each order is custom-made, there is a manufacturing buffer before shipment:

• Standard processing: 2–4 business days to print, engrave, assemble, and check the quality of your custom order.
• During peak holidays (Christmas, Valentine's Day, Father's Day, etc.), production may take up to 5 business days.

2. Shipping Rates & Delivery Estimates

Once production is complete, packages are handed over to our shipping partners. Transit times depend on your location:

• Metro Cities: 2–4 business days.
• Rest of India: 5–7 business days.
• Standard Shipping Fee: Free shipping on orders above ₹999; otherwise, a flat rate of ₹80 applies.

3. Order Tracking

Once your order is shipped, you will receive a tracking link via email and WhatsApp (if opted in). You can monitor your delivery status live using the tracking link or through the "Track Order" page on our website.

4. Shipping Address Changes

Please double-check your shipping address during checkout. We can update your shipping address only if the order has not been dispatched. Once in transit, we cannot modify delivery coordinates.

5. Lost or Damaged Shipments

If a shipment is marked as delivered but you have not received it, or if it arrives damaged, please notify us within 48 hours at support@memoryhouse.com so we can investigate with our courier partner.